Genesys and Carahsoft are thrilled to invite you to our event, FedRAMP Day! As of this year, Genesys®, leader in AI-powered experience orchestration, has been granted FedRAMP authorization for its Genesys Cloud CX™ platform. Genesys customers in the U.S. public sector can access the most innovative platform for orchestrating experiences, while protecting their mission, assets, and resources. During this event, attendees will hear fro...

The exponential growth and change in technology impacts all of us in every aspect of our personal and professional lives. That’s why it’s imperative that we have citizen-centric Digital Transformation strategies to leverage technologies that provide the best digital experiences. Come join EthosIQ & Genesys to learn how we put “Empathy into Action” through our robust, secure, flexible, and agile cloud platform. Techn...

In 2021, President Biden used executive action to guarantee that citizens have a smooth and successful experience when dealing with the government. This new degree of customer service aspires to guarantee that people's resources are not wasted, reviving faith in the government and making interactions more customized. Join us on May 18th for our online event, Key Considerations for Government Contact Centers to Deliver the Best CX, where attend...

To protect the health and safety of attendees, this event has been rescheduled due to COVID-19 concerns. New Dates: 11/17-11/20/2020 An All New Xperience This is not the typical user conference. Xperience 2020 is tailored to your innovation journey and supports you with the right people, information and experiences to get you where you need to be. If you are a customer experience leader and transformation is on your agenda, you’ve come...

How is your agency meeting the new customer experience mandates? At our recent CX Tour for Government, we heard from industry leaders from Forrester and Office of Management and Budget. They shared specific insights covering: Customer experience requirements set forth in the President's Management Agenda, OBM Circular A-11 Memo, and pending legislation The state of Customer Experience in Government, and 6 competencies to improve customer expe...

We are excited to announce Genesys CX Tour for Government! Join us at our thought leadership event as we explore the ever-evolving citizen expectations and how agencies can strive to meet the customer experience requirements. Hear from industry leaders share about: The state of Customer Experience in Government Guidance to improve the Customer Experience The role of Employee Experience and its impact to Customer Experience How to leverage new...

Genesys CX Tour: New YorkDate: April 25, 2019Time: 3:00pm - 5:00pmLocation: The Westin New York at Times Square 270 West 43rd St New York, NY 10036Are you ready to revolutionize how you interact with your customers? Leverage modern technology for innovative engagementThe next stop on Genesys CX Tour is New York City. Join us for an afternoon learning about cutting-edge technology that will transform your citizen engagement to meet the ever-cha...